With Rush, merchants can effortlessly keep customers informed about their order shipping status and any changes to the delivery date, providing peace of mind and a better overall customer experience.

Rush provides a variety of notification channels and app integrations, making it easy to automate post-purchase communication and streamline the process. Whether there`s an update or not, customers will be kept in the loop, eliminating any worries or concerns they may have.



Email open Rate


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Elevate your customer experience with seamless communication through Rush`s built-in transaction email feature. Stay ahead of the game by sending automated emails based on order shipping status, triggering Shopify delivery notifications, and integrating with Klaviyo, Omnisend, and more.

Discover all our marketing integrations today!
Shipment performance

Transactional Emails

Using Rush transactional emails can bring numerous benefits for merchants, including

  • Enhanced Customer Satisfaction - Keeping customers informed about the status of their order and shipment through regular updates can make them feel valued, resulting in increased customer satisfaction.
  • Efficient Communication - Rush offers ready-to-use transaction email templates (11 in total) that can be easily customized using its WYSIWYG editor, allowing for streamlined and effective customer communication.
  • Stronger Brand Identity - Transactional emails provide an opportunity to reinforce your brand identity and messaging, leading to increased brand recognition and better overall brand awareness.
  • Boosted Sales - Providing a positive customer experience through transactional emails can drive repeat purchases and increase customer lifetime value
  • Simple to Implement - Rush transactional emails can be easily set up and managed, requiring minimal effort and resources.

Deflect WISMO tickets

Using Rush notifications can help deflect "Where is my order?" (WISMO) tickets by providing customers with real-time updates on the status of their shipment. This will help to:

  • Reduce Customer Inquiries - By proactively keeping customers informed about the status of their order, Rush notifications can significantly reduce the number of customer inquiries and support requests related to WISMO.
  • Improve Customer Satisfaction - Providing real-time updates on the status of shipments can increase customer satisfaction and trust in your brand, as customers are kept informed and feel valued.
  • Stronger Brand Identity - Transactional emails provide an opportunity to reinforce your brand identity and messaging, leading to increased brand recognition and better overall brand awareness.
  • Increase Efficiency - By reducing the number of WISMO tickets, merchants can free up time and resources that would otherwise be spent on customer support.
  • Boost Brand Awareness - Rush notifications provide an opportunity to reinforce your brand identity and messaging, helping to increase brand recognition and overall brand awareness.
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Keep customers informed with notifications

The best tracking app. In addition to the incredible look, the app is a great help in reducing the volume of support calls. With Upsell, the app pays for itself. And the support team is very attentive and efficient. Highly recommend.

Beautiful emails with Klaviyo, Omisend & OrderlyEmails

In a crowded inbox, beautifully designed emails can help a brand stand out and differentiate itself from competitors. Aesthetically pleasing emails can capture customers` attention and encourage higher levels of engagement, such as opens, clicks, and conversions.

Taking the best of both worlds - Rush shipping triggers and marketing platforms like Klaviyo or Omnisend can empower merchants, or their marketing teams, to design beautiful emails that provide a positive and professional first impression, increasing the likelihood that customers will take action, such as making a purchase.

Shipment performance

Klaviyo integration

By sending over 50 data points to Klaviyo, Rush enables merchants to reap numerous benefits, including

  • Personalized Customer Experiences - With a wealth of customer information available, Klaviyo can trigger flows that are highly personalized and relevant to each customer, leading to improved post-purchase follow-ups and overall customer experiences.
  • Boosted Revenue - With the ability to make product recommendations based on customer behavior, preferences, and purchase history, merchants can drive higher conversion rates and increased revenue.
  • Data-Driven Decisions - The more data sent to Klaviyo, the more insights it can provide, enabling merchants to make informed decisions and optimize their marketing strategies for maximum impact.

Overall, sending more shipping data to Klaviyo through Rush leads to better customer experiences, increased revenue, and valuable insights, helping merchants drive business growth.

Learn how brands like Primal Harvest and TMF transformed their post-purchase flow into a revenue channel.

Download your shipments as CSV

Great app to help customers track orders until goods are delivered. It also helps us as a company monitor Analytics & Performance. Identifying any issues and reacting appropriately to serve and meet customers` expectations.

Upgrade your customer experience with Rush AI-driven predictive delivery dates!

Even if carriers don`t provide estimated delivery dates, it`s crucial for merchants to include this information in the order confirmation and shipping emails to set the right customer expectations. With Rush, you can stand out from the competition and elevate your customer`s experience.

Trust in the power of AI to accurately predict delivery dates and effortlessly include this important information in order status emails. Don`t miss out on the opportunity to impress and retain customers by answering all their expectations.

Return reports

Boost Revenue with Shipping Notifications and Tracking Page

By sending shipping updates with product recommendations and bringing customers to the tracking page, stores can boost sales and increase the customer lifetime value.

  • Enhance the Customer Experience - Impress your customers with personalized product recommendations in your shipping notifications and show your commitment to their needs.
  • Drive Sales - Encourage customers to purchase more items by upselling complementary or related products on the tracking page.
  • Increase Customer Loyalty - Offer customers incentives in notifications and on the tracking page for their next purchase, such as promo codes or discounts, and drive repeat purchases.
Shipments with no carrier updates

See how TMF added 350,000 from pure Rush x Klaviyo optimization.

Boost Your Sales with Automatic Review Requests

Want to increase your sales by building social credibility? Request product reviews from your customers automatically with Rush! Our solution comes with 23+ direct integrations and makes it easy to share review links in your shipping emails or integration data.

By collecting user-generated content, you can demonstrate the quality of your products and build trust with potential customers. This, in turn, can drive more sales and boost your brand`s reputation.

Take advantage of this powerful tool and start collecting valuable reviews today! With Rush, it`s easy and automated, so you can focus on running your business.

Shipment with longer transit times

Maximize Your Customer Satisfaction with Rush`s Up-to-Date Delivery Notifications

Rush software not only can alert customers about stalled parcels but also update them with the new estimated delivery date. This helps manage customer expectations and improves the overall customer experience.

If a customer is aware of potential delays in the delivery of their order, they are more likely to understand and be patient. Additionally, if the estimated delivery date is updated, the customer is able to plan their schedule accordingly and make any necessary arrangements.

Providing clear and accurate delivery information can help build trust between the merchant and the customer, leading to repeat business and positive reviews.

Additionally, proactively communicating with customers about delivery updates can reduce the number of customer service inquiries, freeing up resources and improving the overall efficiency of the business.

Shipment performance

Supping most common order and shipment triggers

Rush supports shipping and order events, including

  • Order created
  • Shipment created
  • In transit
  • Failed Delivery Attempt
  • Out for delivery
  • Order pickup ready
  • Exception
  • Return
Shipment with longer transit times

You and your customers say goodbye to shipping stress with Rush`s powerful automation triggers.

  • Order Pickup Reminder trigger sends gentle reminders to your customers if their pickup is overdue.
  • Waiting for Delivery trigger nudges customers to schedule a delivery with the carrier.
  • Shipment Delay trigger keeps customers in the loop when shipments experience unexpected holdups.
  • New Estimated Time of Arrival trigger keeps customers up-to-date with any changes to their shipment delivery date.
  • No Carrier Updates trigger, proactively sends notifications about order status if there hasn't been one for a while.
  • Transit Time Over trigger sends alert when transit time exceeds a predetermined amount of time.
Shipment performance