TMF Generated $350k Additional Revenue With Rush Shipping Flows

TruckMountForumsHome and decor

$

revenue generated from Klaviyo shipping flows

%

return on investment

How Rush helped this family-owned cleaning service business adds 5% GTM on top with Rush x Klaviyo powered flows!

Pain points:

  • WISMO tickets flooding in
  • Inaccurate delivery times
  • Poor post-purchase setup

Solution:

Rush specializes in expert post-purchase setup and solved Truck Mount Forum`s problems by:

  • Real-time order tracking and shipping notifications
  • Accurate delivery times
  • Custom reports to proactively handle problems
  • Generated additional revenue

About Truck Mount Forum

Truck Mount Forum (TMF) is a family-owned and operated cleaning service with a 31 years of experience in the business. They provide top-of-the-line carpet cleaning products, equipment information, and resources for carpet cleaning businesses.

With the rise of advanced technology, their conventional and outdated methods of order and shipment tracking were failing. Their customer support team struggled to keep up with the ever-increasing volume of WISMO queries.

Company

shop.truckmountforums.com

Headquarters

Chesapeake, United States

Industry

Home and decor

Annual orders

25,000+

Key features used

Integrations


Partnering with Rush

TMF wanted a reliable shipment tracking solution to address the WISMO problem and to inform their customers of the accurate delivery times instead of making them guess. Rush understands TMF’s business needs and implements the following solutions:

  • An expert post-purchase setup for order tracking and shipping notifications
  • A branded tracking page for accurate delivery dates and timely updates for customers
  • Integrations with email messaging apps like Klaviyo to improve email marketing efforts and enhance customer engagement
  • Custom shipping reports to optimize the customer acquisition process

Personalized tracking page

TMF leveraged the Rush tracking page and personalized it to communicate the order status and other helpful information with their customers at all times. The branded tracking page helps TMF with the following benefits:

  • Real-time order tracking to update customers
  • Display ETA to show accurate delivery times
  • Recommend products by observing and optimizing customer behaviour patterns
  • Seamless checkout experience for the customers
TMF Tracking page normal
TMF Tracking page normal
TMF Tracking page normal with order inside it
TMF Tracking page normal with order inside it

In addition, the branded tracking page enables TMF to monitor its customers’ purchase history and run effective marketing campaigns accordingly.

Klaviyo integration helps TMF create personalized email flows

TMF utilizes the integration with Klaviyo for custom notifications and recommended products based on the customers’ past purchases. This allowed TMF to improve its email marketing by

  • Segment email lists
  • Trigger messages based on custom events
  • Track purchase data
TMF Klaviyo x Rush performance
TMF Klaviyo x Rush performance
Breakdown of each flow is very simple
Klaviyo flow - new order with added tracking link, even before tracking number
Klaviyo flow - new order with added tracking link, even before tracking number
Klaviyo flow - new order - email content
Klaviyo flow - new order - email content
Klaviyo flow - tracking number available
Klaviyo flow - tracking number available
Klaviyo flow - order is in transit
Klaviyo flow - order is in transit
Klaviyo flow - order is in transit - email content
Klaviyo flow - order is in transit - email content
Klaviyo flow - out for delivery
Klaviyo flow - out for delivery
Klaviyo flow - order delivered
Klaviyo flow - order delivered
Klaviyo flow - order delivered - email content
Klaviyo flow - order delivered - email content
Klaviyo flow - pick up ready
Klaviyo flow - pick up ready

Okendo integration to send review request emails

Rush integrates with the best review apps out there like Okendo. It helps create review request email sequences and enables TMF to schedule these emails after the order is delivered.

Custom shipping reports

Rush creates customized shipping reports to suit virtually any niche. TMF utilizes this feature to better understand their delivery times, carriers performance.

Disclaimers
  1. ROI is calculated as (GMV generated from tracking page and emails / app subscription and usage costs) * 100. The attribution model is based on the first or the last touch point and is 30-min session-based.

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