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TMF Generated $350k Additional Revenue With Rush Shipping Flows
Home and decor$
revenue generated from Klaviyo shipping flows
%
return on investment
How Rush helped this family-owned cleaning service business adds 5% GTM on top with Rush x Klaviyo powered flows!
Pain points:
- WISMO tickets flooding in
- Inaccurate delivery times
- Poor post-purchase setup
Solution:
Rush specializes in expert post-purchase setup and solved Truck Mount Forum`s problems by:
- Real-time order tracking and shipping notifications
- Accurate delivery times
- Custom reports to proactively handle problems
- Generated additional revenue
About Truck Mount Forum
Truck Mount Forum (TMF) is a family-owned and operated cleaning service with a 31 years of experience in the business. They provide top-of-the-line carpet cleaning products, equipment information, and resources for carpet cleaning businesses.
With the rise of advanced technology, their conventional and outdated methods of order and shipment tracking were failing. Their customer support team struggled to keep up with the ever-increasing volume of WISMO queries.
Company
Headquarters
Chesapeake, United States
Industry
Home and decor
Annual orders
25,000+
Key features used
Integrations
Partnering with Rush
TMF wanted a reliable shipment tracking solution to address the WISMO problem and to inform their customers of the accurate delivery times instead of making them guess. Rush understands TMF’s business needs and implements the following solutions:
- An expert post-purchase setup for order tracking and shipping notifications
- A branded tracking page for accurate delivery dates and timely updates for customers
- Integrations with email messaging apps like Klaviyo to improve email marketing efforts and enhance customer engagement
- Custom shipping reports to optimize the customer acquisition process
Personalized tracking page
TMF leveraged the Rush tracking page and personalized it to communicate the order status and other helpful information with their customers at all times. The branded tracking page helps TMF with the following benefits:
- Real-time order tracking to update customers
- Display ETA to show accurate delivery times
- Recommend products by observing and optimizing customer behaviour patterns
- Seamless checkout experience for the customers
In addition, the branded tracking page enables TMF to monitor its customers’ purchase history and run effective marketing campaigns accordingly.
Klaviyo integration helps TMF create personalized email flows
TMF utilizes the integration with Klaviyo for custom notifications and recommended products based on the customers’ past purchases. This allowed TMF to improve its email marketing by
- Segment email lists
- Trigger messages based on custom events
- Track purchase data
Okendo integration to send review request emails
Rush integrates with the best review apps out there like Okendo. It helps create review request email sequences and enables TMF to schedule these emails after the order is delivered.
Custom shipping reports
Rush creates customized shipping reports to suit virtually any niche. TMF utilizes this feature to better understand their delivery times, carriers performance.
Disclaimers
- ROI is calculated as (GMV generated from tracking page and emails / app subscription and usage costs) * 100. The attribution model is based on the first or the last touch point and is 30-min session-based.
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