Regal Pawtraits and Rush

Regal Pawtraits takes the themes of royalty and pet lovers and combines them to create one regal portrait of the human and the furry members of your family. They aim to raise awareness for homeless pets. Initially, they did so by manually responding to each customer query. However, with the increase in demand, the support tickets started piling on and ultimately there were lots of customer queries and not many people to answer each one of them. This was further enforced because of longer fulfillment times and impatient clients.

Time to Rush

This is where Regal Pawtraits had to Rush and opt for a tracking solution that enables them to:

• Proactively handle WISMO tickets
• Customize the tracking page to fit the brand’s styling
• Automate personalized email flows to raise awareness and enhance engagement
• Collect reviews at the right time - after order is delivered, and customers are wow-ed.

Customizable tracking page

Regal Pawtraits integrated the Rush tracking page into their website and customized it with their company logo and brand colors to perfectly display their vision. With this new tracking page, they have handled WISMO concerns by

• Enabling the customers to track orders directly from their website
• Displaying the order and shipping details right on the tracking page, eliminating the need to contact the customer support team
• Engaging the customers with featured products and allowing them to self-serve
• Showing order status based on pre-shipments

Pre Shipments

TODO

Klaviyo email flows help inform and educate customers

Rush offers effective integrations with email messaging apps like Klaviyo. This feature enables Regal Pawtraits to send automated email flows to customers such as:

• Automatically sending out order updates
• Shipping notifications
• Informing customers and raising awareness
• Encouraging re-engagement

Regal Pawtraits utilized Klaviyo flows based on Rush triggers and generated additional revenue and their win back campaign was successful with a 50% open rate!