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Rush is an advanced tracking software that helps you keep in contact with your customers throughout their orders’ shipping process. It provided Ecletticos with the following:
Ecletticos is a dropshipping brand specializing in home goods. They create products with the mindset of transforming an ordinary space into something cozy, comfortable, and true to your personality. Their brand is all about creating homey vibes, aesthetics, and comfort.
Before Rush, their tracking solution provided run-of-the-mill functions and nothing that would help them further their brand. They started struggling with serious issues like
The tickets piling up, order cancellations, and a lower retention rate lead to chaos and mismanagement.
Ecletticos partnered with Rush to address all dropshipping issues regarding
Rush offers Ecletticos to customize the tracking page to match their branding style. They can display all sorts of related information on their tracking page like
How does this help Eclettico’s customers?
Rush presented Ecletticos with a special dropshipper package. This package is for online stores sourcing and storing products from different warehouses worldwide. It enabled Ecletticos with dropshipper-specific features such as
Replacing carriers' names and origin countries with familiar ones makes the customers feel secure about their orders and eliminates the risk of order cancellation, chargebacks, or negative reviews.
Ecletticos utilizes the pre-shipment statuses that Rush offers to inform and update their customers regarding orders with a longer than usual fulfillment time. These pre-shipment statuses let their customers know that their order is being processed and will be dispatched in due time.
Ecletticos uses Klaviyo to create personalized email flows and send automated shipping updates to their customers. These flows help inform, educate, and update customers on the status of their orders and lower the chances of order cancellations, chargebacks, and negative reviews. Furthermore, it enables them to run personalized email marketing campaigns, drive sales, and generate revenue.
Let’s hear what the owner of the Ecletticos, Ryan Willging, has to say about Rush: